The Earbuds Will Not Connect to an iPhone, Android Phone, Tablet, or Computer

Find the earbuds in your device’s Bluetooth settings and select “Forget This Device,” “Unpair,” or “Remove Device.” Then search for the earbuds and connect again.

If they still will not connect, please try the following:

• 1. Restart your phone, tablet, or computer.
• 2. Reset the earbuds: Place both earbuds in the charging case and leave the lid open. Press and hold the reset button on the back of the charging case for 5 seconds, until the indicator light changes from orange to green. Then pair the earbuds again.
• 3. Try connecting the earbuds to another device to determine whether the issue is with the earbuds or the original device.

If the issue continues after completing these steps, please contact our support team through your Amazon order.