The Earbuds Will Not Charge

• Make sure the orange insulating stickers have been removed from the charging contacts.
• Make sure each earbud is fully seated in the correct left or right charging slot.
• Check the metal charging contacts for dirt, dust, or debris.
• Make sure the charging case has sufficient battery power.
• Check whether the indicator light responds when the earbuds are placed in the charging case.

Use a dry cotton swab or soft cloth to clean the charging contacts. Do not use water, alcohol, metal tools, or sharp objects.