The Earbuds Keep Disconnecting or the Audio Cuts In and Out

An unstable connection may be caused by distance, physical obstructions, or wireless interference.

• Keep the earbuds and connected device closer together.
• Avoid walls, your body, or metal objects blocking the signal.
• Move away from Wi-Fi routers, microwave ovens, or areas with many active Bluetooth devices.
• Delete the existing Bluetooth pairing record and reconnect the earbuds.
• Make sure both earbuds have sufficient battery power.
• Reset the earbuds and pair them again.

If the issue continues after completing these steps, please contact our support team through your Amazon order.