The Earbuds Are Connected but There Is No Sound

1. Make sure your phone is not sending audio to another device.
2. Make sure the music or video is not paused.
3. Check that the media volume on your phone is not muted.
4. Make sure the earbuds have not automatically connected to another nearby device.
5. Confirm that both earbuds are connected and working.

If needed, delete the existing pairing record, reset the earbuds, and pair them again.