My Phone Can't Find Earbuds

Please follow these steps:

1. 1. Make sure the orange insulating stickers inside the charging case have been removed.
2. 2. Place both earbuds in the charging case and check whether the indicator light responds.
3. 3. Turn Bluetooth off on your phone, then turn it back on.
4. 4. Remove both earbuds from the charging case at the same time.
5. 5. Open the Bluetooth settings on your phone and select “Kinglucky Earbuds.”
6. 6. If the earbuds still do not appear, place them back in the charging case and charge them for at least 10 minutes before trying again.

Please also temporarily turn off Bluetooth on nearby devices that previously connected to the earbuds.

If the issue continues after completing these steps, please contact our support team through your Amazon order.